Free shipping order over $75

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Shipping & Returns

Boo Buddy LLC

SHIPPING POLICY

1.1 Order Processing Times

All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM ET will begin processing the following business day. You’ll receive an email confirmation with tracking information once your order has shipped.

ORDER TYPE PROCESSING TIME NOTES
Standard Orders 1–3 Business Days Processed in order received
Pre-Order Items Per estimated ship date Date shown on the product page
School / Bulk Orders (50+ units) 5–7 Business Days Contact us for fundraiser timelines

1.2 Shipping Methods & Estimated Delivery

We offer the following shipping options at checkout. Delivery times are estimates from the date of shipment and are not guaranteed by the carrier.

Shipping Method Delivery Time Cost Carrier
Standard Shipping 5–7 Business Days From $8–12 (Free over $75) USPS / UPS

Free standard shipping is automatically applied to domestic orders over $75.00 before taxes and after discounts.

1.3 Shipping Restrictions

  • We currently ship to all 50 U.S. states.
  • P.O. Boxes: accepted for Standard shipping.
  • Large or multi-item school/fundraiser orders may ship freight and could require a signature at delivery; we’ll contact you in advance if this applies.

1.4 Tracking Your Order

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear after the label is generated.

1.5 Address Accuracy & Undeliverable Packages

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment; re-shipment costs are the customer’s responsibility.

2. Damaged Items Policy

We take great care in packaging every Boo Buddy order. However, if your item arrives damaged, we want to make it right — quickly and without hassle.

2.1 What Qualifies as a Damage Claim

  • Items that are visibly broken, crushed, or structurally compromised upon arrival (e.g., a crushed Arrival Box, damaged plush, torn storybook).
  • Significant cosmetic damage caused during shipping.
  • Incorrect or missing items as a result of a fulfillment error on our end.

2.2 How to Report Damage

Please contact us within 7 days of delivery to ensure your claim is processed promptly:

  • Email eking@boobuddyworld.com with your order number and a description of the damage.
  • Attach clear photos showing the damaged item, the original packaging (inside and outside), and the shipping label.
  • Please don’t discard any packaging materials until your claim is resolved.

Claims submitted after 7 days of the confirmed delivery date may not be eligible for resolution — please inspect your order promptly upon arrival.

2.3 Resolution Options

Once your claim is reviewed (typically within 1–2 business days), we’ll offer one of the following:

  • Full Replacement — a new item shipped to you at no charge.
  • Store Credit — issued for the full purchase price of the damaged item.
  • Refund — returned to your original payment method (3–7 business days to appear).
  • Partial Credit — for minor cosmetic damage where the item is still fully usable.

3. Returns & Refunds Policy

Your satisfaction is our priority. We accept returns within 30 days of the delivery date, provided the item meets the conditions below.

3.1 Return Eligibility

Item / Situation

Returnable?

Notes

Unused items in original packaging

Yes

Within 30 days

Opened but unused, all pieces included

Yes

Must include all parts/accessories

Used items

No

Unless defective

Sale / Clearance items

No

Clearly marked as Final Sale at purchase

Defective or damaged items

Yes

See Section 2 above

Gift returns (no receipt needed)

Yes

Store credit issued

3.2 How to Initiate a Return

  • Email eking@boobuddyworld.com with your order number and reason for return.
  • We’ll confirm your return is approved and provide a return address within 1–2 business days.
  • Pack the item securely in its original packaging where possible.
  • Ship using a trackable method; please keep your tracking number for your records.

3.3 Return Shipping Costs

  • Our error, defective, or wrong item: we’ll provide a prepaid return label at no cost to you.
  • Change of mind / ordered wrong item: you’re responsible for return shipping costs.

3.4 Refund Timeline

Once we receive and inspect your return, we’ll email you with the approval or status of your refund.

  • Approved refunds are processed within 3–5 business days of receiving the returned item.
  • Refunds are issued to the original payment method; please allow an additional 3–7 business days for the credit to appear, depending on your bank or card issuer.
  • Store credit is applied immediately upon approval.
  • Original shipping costs are non-refundable unless the return is due to our error.

3.5 Late or Missing Refunds

If you haven’t received your refund within 10 business days of our confirmation email:

  1. Check your bank or credit card statement again.
  2. Contact your card issuer or bank — there’s often a posting delay before a refund appears.

If you’ve done the above and still don’t see it, email eking@boobuddyworld.com.

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